Prtg wmi service sensor not working. PRTG officially supports WMI as of Windows 7.
Prtg wmi service sensor not working. PRTG set to V2c and V3 seemed to balk and give no sensors. Jul 22, 2019 · We've increased the timeout for all WMI sensors but it has not made any difference. I looked through a few articles and found that the account has to have local administrator and Distributed DCOM Users access, but it still does not work. MetaWork: timeout while waiting in WorkEnter. x-posted to r/sysadmin. I'm assuming that the WMI process works. May 8, 2011 · Hello, that might be a problem on the target hosts WMI, please see if you can fix it with any of the tips from our "WMI Repair"-article: WMI Repair List and please try the suggestions in this post. Oct 29, 2018 · New installation of PRTG. "Services. This sensor requires that the Remote Registry Windows service runs on the target system. I granted the WMI namespace permissions at the root so it's not a namespace issue, when I use WMI test to query "Select * From Win32_Service" as an admin account it works, but as the Mar 18, 2015 · Of the 5 sensors work 3 and the memory and disk sensor does not work. Without it, WMI sensors do not work. It is a completely separate tool. This setting is for debugging purposes. I'm currently running version 18. May 14, 2018 · Interesting to note is that the WMI sensors of another windows 10 machine (also updated) are working fine. This server is synced with all the exact same settings as the DC that is working just fine. 45. The second is a bit harder follow as there is no specific service associated with the pagefile WMI that I can think of in order to check the registry. If this service does not run, a connection via performance counters is not possible. How do we make these synch up and display everything that "services. At random time, PRTG starts puking up "Connection could not be established (code: PE015)" messages on some of the WMI sensors on server in question but not all of them. Aug 3, 2015 · I'm successfully monitoring performance (CPU/memory/page file), disk space, and even processes with WMI sensors, but I can not get the WMI Service sensor to work. Hope this is helpful, thanks PRTG Manual: WMI Custom Sensor. You have to format your windows credentials a little different in the settings for the sensor. I have a couple of server sensor objects I have to use WMI for. I have downloaded the WMI tester for PRTG. Jun 28, 2022 · For example WMI random access memory, WMI disk capacity and WMI service, etc. After changing to V1, everything lit up. msc" on the Windows server lists a lot more services than WMI Service Sensor or the WMI Tester Tool. Rick Dobrzynski Allegheny Intermediate Unit. The WMI Service Sensor will monitor a Windows service, if the service is stopped it can start or restart the service. Jun 28, 2016 · Hi There I have recently installed PRTG and been struggling to get WMI working properly. Store result: Store the last sensor result in the \Logs\sensors subfolder of the PRTG data directory on the probe system. The WMI Free Disk Space (Multi Disk) sensor monitors the free disk space of one or more drives via Windows Management Instrumentation (WMI). PRTG Network Monitor) report issues when trying to monitor their systems using WMI (Windows Management Instrumentation) sensors. No matter what the Sophos version is, as long as the PRTG server is authorized to the Sophos, then set PRTG to V1. Both get stuck when trying to Define what PRTG does with the sensor result: Discard result (default): Do not store the sensor result. WMI service is not working correctly We are trying to monitor one of the service on the server by WMI Define what PRTG does with the sensor result: Discard result (default): Do not store the sensor result. Localhost. Likewise, the access permissions are correct, since 3 sensors (CPU, PageFile and Uptime) function. The WMI Service sensor uses this approach to: Check if a service is running, Start/restart services automatically, if the monitored service is not running when scanning the device, and; Monitor extended values, for example, CPU and pagefile usage, the number of handles and threads, and the working set of the monitored service. It shows the execution time of the monitoring request. I'm new to the software and I'm looking for some assistance with this issue. Apr 12, 2010 · I have had very good luck with using 'wmiadap /f' to fix problems with IIS performance counters being inaccessible via WMI after first installing IIS on a new server. It might not work to query data from a probe device via SNMP (querying localhost, 127. Carbon is very nice for this: Grant-ServicePermission -Name <service name> -Identity "<domain>\<user>" -QueryStatus -Interrogate -Start -Stop Oct 31, 2016 · For a list of sensors that PRTG offers, see the PRTG Manual: Available Sensor Types, and discover, for example, the WSUS Statistics sensor. annoying pe015 wmi PRTG Manual: WMI Service Sensor The WMI Service sensor monitors a Windows service using Windows Management Instrumentation (WMI). Feb 19, 2010 · WMI Service Sensor (for Windows Service Monitoring via WMI) will only work on some of our servers. Any idea what this might be? Select the method that the sensor uses to query via WMI: Use the default WMI query method (default): Use the standard method to query WMI. IPv6. This is a Domain Controller so I can't just reimage a new server. I see the same symptoms on two workstations here (both running Win10 Ent). Oct 15, 2011 · When I use a Domain Administrator account the sensors work fine. We recommend that you use this option. PRTG identifies logical disks by their drive letter, such as C. What you can do is raising the timeout with a "registry hack" that needs to be applied on the according probe system (PRTG server itself or remote probe if applicable): Apr 16, 2015 · I was able to make this sensor work cross-domain. Dec 24, 2019 · I cannot use the WMI tester as even on the servers that work the tester fails due to the locked down nature of the network. Several things to check out: PRTG probe / service account - make sure WMI runs with those credentials. Best Regards, This is necessary because the PRTG probe service only runs with 32-bit support. Thanks. I tried all recommandations i found here, for the other server it solved this issue, but on my PDC the sensors still got this error: Connection could not be established (code: PE015) Then i restarted the Probe and the sensors are fine. The file names are Result of Sensor [ID]. Jun 9, 2023 · The CPU, Memory and Disk sensors are working with the new user, but the WMI Service sensor still doesn't work. This sensor Jan 25, 2010 · DNS/WINS is not used in this setup so I added the device name/IP to the probe's hosts file and changed the Name/IP field to name in the PRTG device settings. This will probably fix many other problems with WMI gets of performance data and is much less intrusive than almost every other suggested method. Jun 8, 2023 · Hello, For testing purposes you can use WMI Tester on the PRTG Probe system and test the following query: SELECT Name, LogFilename, Filename, NumberOfRecords FROM Win32_NTEventlogFile Mar 19, 2010 · If the file is placed on the target system (or, in the case of a remote probe, on the PRTG core server), PRTG does not show the file in the selection list of the Add Sensor dialog. Jul 8, 2021 · I performed this test within the PRTG WMI Tester using the custom query that you provide but the service in question plus many other services did *NOT* appear. prtg service snmp Mar 10, 2014 · More than 500,000 users rely on Paessler PRTG every day. Add this device with the IP address that it has in your network and create the sensor on this device instead. This sensor cannot distinguish the status "not installed" from "not running". Even though it may sound awkward to use a domain administrator account to query a machine outside of a domain, do try this, as we have actually seen cases where this option got the WMI sensors (for this particular target) to work. What's weird is that nothing at all changed on the probe or the monitored machine. PRTG officially supports WMI as of Windows 7. The sensor monitors logical partitions of a hard or fixed disk drive. Hello everyone, I'm fairly new to PRTG and I have this issue in which I've added the VMs I want monitored, well everything was ok I added them according to the template I prepared and the got added, after that I noticed that most of them were read ok and their sensors working just fine except for a few Windows server VMs that wouldn't show any sensor besides PING, I tried to add the sensors Jun 3, 2019 · Hello Stuart, Please also try to restart the PRTG Probe Service of the Probe which connects to the target device via WMI. This allows 32-bit applications to be run on 64-bit systems. When adding a WMI Service sensor to PRTG I receive the following error: Could not create the sensor WMI Service on device TOctCheckWMIMetaBase. The file name is Result of Sensor [ID]. This problem just arrived all on its own. Feb 19, 2010 · Restart the WMI service again in a new service host by typing net start "Windows Management Instrumentation" or net start winmgmt; Establish a new port number for the WMI service by typing netsh firewall add portopening TCP 24158 WMIFixedPort; To undo any changes you make to WMI, type winmgmt /sharedhost then stop and start the winmgmt service This is necessary because the PRTG probe service only runs with 32-bit support. On the rest, the "80041003: The current users does not have permission to perform the action" message appears, when the PRTG WMI Service Sensor attempts to activate via the PRTG web interface. I did that, I also used WMI tester from your websites and I have results from the tool, but not from web monitor nor from Enterprise console. On tab "Advanced Feb 2, 2010 · Sometimes the access rights of the System Account under which the PRTG Probe runs by default are not sufficient. After creation, the sensor shows the Down status if the service does not run. It won't add any new information to PRTG Logs. Lo and Behold, the WMI sensors started working again. txt. I found out that the update had reset the IP addresses SNMP was accepting requests from to 'localhost' and this removing the PRTG server IP) Can we not create a PRTG_SERVICE account, provide it rights to remotely read WMI (as we only need to read performance counters, CPU load, disk space, but no need to change/write - essentially, SNMP but with the WMI interface), and ensuring that the PRTG_SERVICE account is NOT a member of Local Administrators on the server or Domain Admins? Sep 25, 2024 · WMI Service Sensor. Traditionally, I've simply added a PRTG service account as an active directory account and made that account a local administrator across the board on everything besides the Domain Controllers. msc" shows? This is necessary because the PRTG probe service only runs with 32-bit support. prtg sql wmi-free-disk-sensor Oct 8, 2018 · Well you could use a non-administrative user, WMI should work properly - apart from WMI Service Sensors, which do require either administrative permissions or ACLs configured accordingly. g. Mar 3, 2022 · Every so often customers using our monitoring tools (e. Mar 7, 2016 · If you're using the SNMP Tester, this has no affect in PRTG whatsoever. Created on May 21, 2018 8:02:14 PM. If Since I created a new group in AD for my PRTG User, the memory and disk size WMI sensors didn't work anymore. Remote Registry Windows service. If I use the main probe, same username/password, it works fine. To work with Windows performance counters,this sensor requires that the Remote Registry Windows service runs on the target system. On this page you find a few examples of the queries from some of the WMI sensors. Jan 9, 2018 · Is the device not in the same network as the PRTG server/remote probe? WMI does not work that well over long range WAN/MPLS connections. Mar 30, 2015 · Other WMI probes work on the same server (WMI Memory, WMI Service). log (C:\ProgramData\Paessler\PRTG Network Monitor\Logs\debug) is running the Auto-discovery within PRTG. I am trying to figure out how to get PRTG to do this. exe) is not running, do the following: Restart the Sep 6, 2022 · What PRTG version and windows versions are you using? Do you have any other WMI sensors working fine or they all fail? We have seen issues when the windows user executing a service is different than the windows user for WMI, the WMI user is not allowed to see the services. Additionally, it can show CPU and pagefile usage, the number of handles and threads, and the working set of the monitored service. PRTG internal device/sensor accounts - make sure those have access. Sep 25, 2024 · Paessler PRTG is designed to make WMI monitoring simple at scale. However, if you encounter issues with WMI sensors, keep in mind that, in most cases, WMI errors are the result of an improper WMI configuration or WMI installation. If the WQL query returns strings, use the WMI Custom String sensor. May 21, 2018 · prtg sensors wmi. (Not necessarily related, but also the SNMP sensors stopped working. 4. Always ensure you use the correct namespace in both WMI Tester and in the settings of the sensor. This sensor does not work with Windows 2000 because the respective WMI class does not exist on this operating system. pagefile-usage prtg wmi Created on Jul 11, 2018 1:25:14 PM Sep 30, 2011 · Did you restart the PRTG core server service without restarting the PRTG probe service at the same time? If yes, see My sensors show an Unknown state after a PRTG core server service restart. This will reset the WMI connection pool and re-establish the connection. For more sensors written by Paessler and PRTG users, see the PRTG Sensor Hub or the Paessler Knowledge Base . This sensor requires that the Remote Registry Windows service runs on the Define what PRTG does with the sensor result: Discard result (default): Do not store the sensor result. The remote probe is in the same data center, on the same subnet, everything basically the same. It can also show CPU Usage, downtime, handles pagefile usage, threads and the working set. If . I'm trying to add the "Windows IIS Application" and "WMI Service" sensors. After this update, these sensors have the same problem with this error: " Connection could not be established (80070005: Access Denied) (Code: PE015). "not installed" status. What can I do? Option 1: The PRTG probe service is not running. The only thing that will write to the CoreAutoDiscovery. I'm unable to get any of PRTG's built-in WMI/PerfMon sensors to work when the remote device is a Windows 10 (Enterprise) system. txt and Result of Sensor [ID]. Data. A brief description of the environment: I have multiple servers in a workgroup, not a domain, on Vmware virtual environment. WoW64 (Windows 32-bit on Windows 64-bit) must be installed on target systems that run Windows Server 2016. Right now PRTG through SNMP is doing everything I need it to do except those windows services. The WMI Service sensor monitors a Windows service via Windows Management Instrumentation (WMI). I get RPC unavailable errors. Jun 25, 2013 · My old monitoring system was able to monitor windows services natively via SNMP. Thanks, James Jul 20, 2018 · Please note that because of the WMI protocols architecture, we officially recommend to stay below 200 WMI based sensors per probe. We have over 500 windows servers and I am trying to avoid going the WMI route. Apr 18, 2019 · If I add a wmi sensor to the remote probe, it comes back with unable to connect to WMI. Also, I noticed that I cant trigger manual check for the sensor. PRTG Manual: WMI Service Sensor. PRTG related ask. 1898 and the other WMI sensors (not service sensors) appear to work fine. ) I have also tried a custom WMI query - which likewise works in the WMI Tester - but does not work within the application itself. Apr 3, 2014 · PRTG users often complain about problems and errors when monitoring their systems with the Windows Management Instrumentation (WMI) sensors of PRTG. For a detailed list and descriptions of the channels that this sensor can show, see section Channel List. " Interesting is that we have some other sensors that work with WMI and they work correctly. (Sensor is Up and OK, but no data is received. Jan 30, 2013 · This may help you and others with Sophos firewalls, but we had to set the PRTG snmp version to V1. May 4, 2021 · WMI sensors stop working. Dec 12, 2018 · What happens when you try to add a WMI Free Disk sensor manually to the device in PRTG for example? Sometimes it can make a huge difference whether you query the device by ip or its hostname/fqdn, try all variants. Any suggestions would be appreciated. Define what PRTG does with the sensor result: Discard result (default): Do not store the sensor result. Are there any special permissions or special settings that I need to use for these sensors? It's not about the hardware in your rig, but the software in your heart! Join us in celebrating and promoting tech, knowledge, and the best gaming, study, and work platform there exists. If you want to deploy more WMI sensors, please consider using multiple Remote Probes for load balancing or increase the scanning interval. Use the alternative WMI query method: Use an alternative method to query WMI for better compatibility if WMI sensors return errors such as class not valid or invalid data. If the PRTG probe service (PRTG Probe. The WMI Custom sensor performs a custom query via Windows Management Instrumentation (WMI) and monitors numeric values (integers and floats). Our powerful preconfigured WMI sensors work right out of the box, tracking critical stats automatically round the clock, even from remote systems – with an impact on your resources you can easily deal with. Also try with our WMI Tester. When running this on our PRTG server and connecting to the affected servers it returns valid results indicating that WMI monitoring should be working fine. Sep 27, 2011 · However, when I use the WMI CPU sensor in PRTG, either with the normal or alternate query, I do not get any results. logon to the PRTG probe server with either the service or the device account you use - test WMI connection from this account. This is necessary because the PRTG probe service only runs with 32-bit support. For instance increase the scanning intervals to 10 or 30 minutes for Apr 10, 2018 · Fallback to WMI is claiming the is Unable to access the desired computer or service and to check for permissions. Instead of formatting it with domain\username as you would for most sensors, clear out the domain field, and in the username field format it like: username@domain. When I specify a local account username the sensors do not work. nothing has changed on network, with service account being used, or on the server where the WMI sensors WERE working. 1, or ::1). May 29, 2015 · 4. 0. The Personal Computer. PRTG Manual: WMI Free Disk Space (Multi Disk) Sensor. pas twuao nilwlh oemoa fucee mcug pbh ghmafcm fkrr wjlaw